SSC
Head of Shared Services
Transform Your Shared Services Centre with AI Automation
Shared Services leaders are under relentless pressure to do more with less. Anicalls AI Workforce transforms your SSC operating model — automating 70% of transactional work, achieving SLA excellence, and freeing your team to deliver genuine business value.
70%Transactional Automation
99.8%SLA Achievement
45%SSC Cost Reduction
90 daysFull Transformation
Business Challenges
Top 5 Challenges Facing the Head of Shared Services
Shared Service Centres face a triple squeeze: rising operating costs, increasing service scope, and relentless pressure from the business for better SLAs.
Cost Reduction Pressure
CFOs expect 10–15% SSC cost reduction annually. Traditional efficiency initiatives (lean, six sigma, offshore) have largely been exhausted — AI is the only remaining lever that delivers step-change savings.
SLA Performance
Business units demand faster turnaround times, higher accuracy, and greater self-service capability. Manual SSC operations struggle to meet evolving SLA expectations, particularly during peak periods.
Process Standardisation
Mergers, acquisitions, and organic growth create process fragmentation within SSCs. Standardising across business units, geographies, and legacy systems is a continuous challenge.
Volume Peaks & Seasonality
Month-end, year-end, and open enrolment periods create demand spikes that fixed headcount cannot absorb efficiently. AI agents provide elastic capacity without the cost of maintaining excess staff.
Multi-Geography Complexity
Managing SSC service delivery across time zones, languages, and regulatory environments while maintaining consistent quality requires orchestration capability that manual management cannot provide.
Agent OS™ Solution
AI-Powered Shared Services — the Complete Stack
Anicalls transforms every SSC function with AI agents — Finance, HR, Procurement, IT, and Customer Service — across a unified platform with a single governance layer.
Finance SSC
AI Finance Shared Services
Automate AP, AR, payroll, T&E, and management reporting. 95% touchless processing. Month-end close in 3 days across any number of entities.
- Touchless invoice processing
- Automated payroll and T&E
- Intercompany reconciliation
- Real-time financial dashboards
HR SSC
AI HR Shared Services
Automate onboarding, offboarding, benefits admin, payroll queries, and employee self-service. 85% first-contact resolution, 90% employee satisfaction score.
- Automated onboarding workflows
- Benefits administration
- Self-service portal with AI assistant
- Compliance and audit support
Procurement SSC
AI Procurement Shared Services
Automate PO processing, goods receipt, vendor queries, and spend analytics. Reduce procurement processing costs by 60% while improving compliance and early payment capture.
- Touchless PO-to-pay processing
- Vendor query automation
- Spend analysis and categorisation
- Contract compliance monitoring
AI Workforce
The Shared Services AI Workforce
One coordinated team across every SSC tower — Finance, HR, Procurement, and IT/Customer Service — under a single governance layer.
Agent 1
Finance SSC Agent
Touchless AP/AR, payroll, T&E, and intercompany reconciliation across any number of entities.
Agent 2
HR SSC Agent
Onboarding, offboarding, benefits administration, and employee self-service at 85% first-contact resolution.
Agent 3
Procurement SSC Agent
PO-to-pay processing, vendor queries, and spend categorisation, cutting procurement processing cost by 60%.
Agent 4
IT & Customer SSC Agent
Tier-1 IT helpdesk and customer query resolution, sharing the same governance and reporting layer as every other SSC tower.
Business Outcomes
What Changes in the First Year
70%Transactional Automation
99.8%SLA Achievement
45%SSC Cost Reduction
90 daysFull Transformation
ROI Dashboard
SSC Performance at a Glance
95%
Finance Touchless Processing
85%
HR First-Contact Resolution
60%
Procurement Cost Reduction
45%
Overall SSC Cost Reduction
Implementation Timeline
From Signed Contract to a Transformed SSC in 90 Days
| Phase | Timeframe | Activities | Outcome |
|---|---|---|---|
| Phase 1 — Map & Prioritise | Day 1–30 | Process mapping across SSC towers, top-10 automation opportunity ranking, baseline SLA and cost capture | Automation opportunity map & baseline |
| Phase 2 — Deploy by Tower | Day 31–60 | Finance and HR SSC agents live first, Procurement and IT/Customer agents following on the priority queue | Live automation across two SSC towers |
| Phase 3 — Standardise & Scale | Day 61–90 | All towers live under a single governance layer, real-time SLA dashboards rolled out, ROI validated against baseline | Board-ready ROI dashboard & enterprise-wide go-live |
Executive CTA
Transform Your SSC in 90 Days
Book a Shared Services consultation. We'll map your top 10 automation opportunities and deliver a 90-day transformation plan with guaranteed ROI targets.