Agent OS™ Is an Architecture,
Not a Chatbot
Every Agent OS™ deployment runs on the same five-layer architecture, regardless of industry or scale: your enterprise systems, the orchestration platform, the AI agents themselves, a mandatory human validation layer, and an audit & governance layer underneath everything. This is the reference architecture we walk through with every CIO and CTO.
The Five-Layer Agent OS™ Stack
Every layer exists for a reason — and every deployment includes all five, by default, with no opt-out on the bottom two.
The Human Validation and Audit & Governance layers are not bolt-ons configured per client — they are structural to Agent OS™ and present in every deployment, including the most latency-sensitive use cases.
140+ Pre-Built Connectors — No Rip-and-Replace
Agent OS™ integrates with the systems already running your enterprise. No migration, no parallel data model, no "AI-native" replacement of your ERP or CRM.
| System | Integration Method | Typical Use Cases |
|---|---|---|
| SAP | Native S/4HANA & ECC connectors, BAPI/RFC, OData | Finance close, procurement, inventory, HR master data |
| Oracle | Oracle Cloud ERP/HCM REST APIs, Fusion connectors | Finance, supply chain, HR, procurement |
| Salesforce | REST/Bulk API, native package, event-driven sync | Sales pipeline, CRM automation, case management |
| ServiceNow | REST API, MID server for on-premise connectivity | IT service management, HR case management, approvals |
| Microsoft 365 / Dynamics | Graph API, Power Platform connectors, Teams integration | Email, calendar, document workflows, Dynamics CRM/ERP |
| HRMS (Workday, SAP SuccessFactors, etc.) | Native and custom REST/SOAP connectors | Onboarding, payroll queries, benefits administration |
| Internal & Legacy APIs | Secure adapter framework, mainframe and flat-file adapters | Proprietary systems, mainframe data, custom workflows |
Zero Trust From the Integration Gateway Down
Security is enforced at every layer of the stack, not bolted on at the perimeter. Full detail is in the Security & AI Governance Hub — this is the technical summary.
Deploy on Your Infrastructure of Choice
The five-layer architecture is identical across every deployment model — only the infrastructure underneath changes.
| Model | Infrastructure | Best For |
|---|---|---|
| Multi-Tenant Cloud | Shared infrastructure, logical tenant isolation | Fastest time-to-value; standard enterprise workloads |
| Dedicated Single-Tenant | Physically isolated cloud environment | Banking, insurance, healthcare with elevated residency needs |
| Private Cloud / On-Premise | Deployed inside your VPC or data centre | Sovereignty requirements, air-gapped environments |
| Hybrid | On-premise for sensitive workloads, cloud for elastic capacity | Organisations balancing control with scale |
What's Contractual, Not Aspirational
Every figure below is a contracted SLA with financial remedies attached — not a best-case benchmark.
| Guarantee | Commitment | Remedy |
|---|---|---|
| Platform Uptime | 99.99% monthly | Service credit 10% per 0.01% below SLA |
| Agent Processing Latency | 120–350ms P99 | Incident review + remediation plan |
| Concurrent Agent Capacity | 100,000+ agents, auto-scaling | Capacity expansion at no additional integration cost |
| Disaster Recovery (RTO) | 4 hours for critical systems | Crisis communication within 30 minutes of Sev-1 |
| Disaster Recovery (RPO) | 1 hour data loss tolerance | Full incident report within 72 hours |
| Critical Support Response (P1) | 15 minutes | Escalation to CTO within 30 minutes |
| Time to First Production Agent | 14 days from signed contract | Dedicated implementation team, weekly status reporting |
Walk Through the Architecture With Our Principal Engineers
Book a technical deep-dive. We'll map your integration touchpoints, review deployment model options, and design a secure architecture for your environment.